Vodafone NPS3.21.2 - App Store

Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts

The Vodafone NPS programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.

Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.

Version History We update the Vodafone NPS app regularly to make it faster and more stable for you. 3.21.2 Sep 22 We update the Vodafone NPS app regularly to make it faster and more stable for you.

This version includes a new email editor UI, refresh of user customizable dashboards with support for root cause assist, accessibility enhancements, bug fixes, and performance improvements. 3.20.1 Feb 19 We update the Vodafone NPS app regularly to make it faster and more stable for you.

This version includes a new email editor UI, refresh of user customizable dashboards with support for root cause assist, accessibility enhancements, bug fixes, and performance improvements. 3.19.0 08/18/2025 We update the Vodafone NPS app regularly to make it faster and more stable for you.

This version includes bug fixes and performance improvements. 3.18.8 05/05/2025 While we're hard at work behind the scenes, adding new features and enhancing your app experience, we're excited to introduce our new name -- "Vodafone NPS" 3.17.7 04/03/2024 We've been hard at work adding many powerful new features and improvements to the app

Some highlights in this version include the capability to display more tabs, reorder the navigation tabs, next-generation UI, new guided training bubbles, bug fixes, and performance improvements. 3.17.6 03/26/2024 We update the VF Heartbeat app regularly to make it faster and more stable for you. In this release we updated the following:

Email forwarding improved
Added support to download attachments to responses
Medallia Video improvements 3.15.3 10/13/2022 We update the VF Heartbeat app regularly to make it faster and more stable for you.

This version includes bug fixes and performance improvements. 3.15.2 08/25/2022 User-Customizable Dashboards are now more powerful with the addition of:
- Primary filters support
- Collapsible graphs
- Benchmarks
- Creating multiple graphs at once
- Assignable name
- Reordering
- Customizable y-axis 3.14.1 03/03/2022 Adding support for role-based dashboards and user-customizable scorecards 3.9.3 11/18/2020 Security updates 2.17.25 02/24/2020 Crash Fixes
- Using FaceID used to crash
- Logout sometimes caused a crash 2.17.23 05/20/2019 Bug Fixes. 2.17.22 04/25/2019 - Bug fixes 2.17.19 06/11/2018 - Bug Fixes 2.17.18 05/08/2018 Bug Fixes 2.17.17 02/12/2018 Bug Fixes 2.17.16 01/31/2018 Bug Fixes 2.17.15 01/18/2018 Bug fixes 2.17.14 12/01/2017 Enhanced login experience
Bug fixes 2.17.13 08/29/2017 - Bug fixes 2.17.9 02/23/2017 - Crash fixes on iOS 8 2.17.8 01/04/2017 Basic support for EMM integration 2.17.7 12/13/2016 Bug fix for reply by email 2.17.6 10/26/2016 Improved navigation: all major nav items moved to the bottom bar, and new account page in the top left corner.
Now supports Korean translations. 2.17.5 10/25/2016